The Common Services Centre or CSC Digital Seva portal is one of the key factors for the Digital India program. These are the gateways to providing a variety of electronic governance and business services to rural and remote citizens of the country. It is a Pan-Indian network that reflects the country's regional, geographical, linguistic and cultural diversity, thereby fulfilling the government's mission as a social, economic and digitally inclusive society. CSC provides citizens with improved governance, basic government and utilities, social services, financial services, education and training courses, health and agricultural services, digital literacy, and access to e-services to conduct various B2C related services.
Did you know?
CSC Digital Seva portal also offers the services of Pan-India.
What is CSC Digital Seva Portal?
The Digital India Program is a program established by honorary Prime Minister Narendra Modi to promote digital media and technology nationwide. As part of the implementation of the Digital India program, the central government has established Common Services Centres (CSCs) nationwide. This article introduces the services provided by the CSC Digital Seva portal.
The Digital Seva Common Services Centre is an online portal that gives citizens access to various government services. CSC e-governance is a portal developed by India’s Ministry of Electronics Information Technology. Citizens can use the portal to apply online for various certificates, government services and banks and insurance services.
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What Are the Services Offered by CSC Digital Seva Portal?
The CSC Digital Seva portal offers a variety of services under different sectors. The services provided by the portal under different sectors are discussed below.
Agriculture Sector and Farming
The agriculture sector mainly focuses on the needs and betterment of the farmers. The CSC Agri platform is specifically designed for multiple services related to agriculture. Village Level Entrepreneurs (VLEs) and Farmer Producer Organisations (FPOs) can purchase multiple brands of agricultural equipment and products, sell agricultural products, provide soil surveys, remote consultation on agricultural and livestock products, rent and lease agricultural equipment and also provide bank loans. The services provided under this sectors are:
- 1000 FPOs are already integrated. The overall goal is 6000 FPOs by the end of the current financial year.
- Several branded products are offered to farmers, including seeds, fertilisers, pesticides and other agricultural inputs.
- Block-level sail test location for farmers is provided.
- Agri teleconsultations by Krishi Vigyan Kendra are provided. Remote consultation of animals is provided by ePashu Chikitsa.
- Mobile Overview Report (MOVR) application for rental and rental of moulding machines and farm tools are given out.
- A bank loan facility for the farmers is provided.
Aadhaar Services
The CSC provides mobile updates and extra features under the Aadhaar service of the Apna CSC portal. Over the past five months, over 10,000 VLEs have used this service to renew their mobile and email IDs and over 1.5 million residents. All VLEs with a biometric device (finger or iris) can update/add a citizen's mobile phone number and email ID in the Aadhaar database. If the biometric is successful, the citizen's mobile phone number is updated within 72 hours. The Digital Seva services available for Aadhaar are:
- Aadhar mobile update
- Demographic update
- E-KYC details printout and polyvinyl chloride (PVC) printout of the Aadhar card
- Finger detection
Banking and Pension Services
The lack of digital financial literacy is a huge factor in rural areas and is a major challenge to overcome. The Digital Seva launched a digital financial service to support India’s cashless economy by registering 100 lakhs citizens and enabling 25 lakhs small merchants under this programme. In a rural region, banking services such as deposits, withdrawals, balance inquiries, bank statements, time deposit accounts, bank transfers, personal loans, general-purpose credit cards, Kisan credit cards, borrower credit functions, etc., are provided through the CSC portal. It is affiliated with nearly 42 public and private service sectors and local/regional banks.
The services provided by the CSC Digital Seva portal in the banking and pension sectors are:
- Rural authorised person (RAP) Registration
- Life Insurance Certificate (LIC)
- Basic banking course
- Pin pad device payment service
- Pension services: rural and suburban national pension schemes are promoted by opening Tier 1 and Tier 2 accounts, deposit contributions, etc.
Election Services
The election services offered are:
- Voter ID services
- Other election-related services
Electricity Services
The Digital Seva portal also provides electricity services like
- Online payment of electricity bills
- Registration for new electricity line and its management.
Education Services
Digital education services are very important because they provide education even to the remotest parts of our country. Some of the services offered under this section are:
- Digital Literacy: This service sponsors a computer course that enhances the IT skills of ASHA and Anganwadi certified distribution cardholders. There is also an investor awareness program and a Nabard financial literacy program provided for rural citizens of India.
- Adult Literacy: Through this service, reading, speaking, writing and listening services is provided through Tara Akshar.
- NIOS Service: Local open schools, student registration, exam fee payments and result declarations are facilitated through NIOS services.
- NIELIT Services: Online exam form submission, online registration/fee collection and exam printing services are provided.
- MKCL services: Maharashtra Knowledge Corporation Limited (MKCL) offers a variety of specialised and technical courses in online mode.
Government Services
Government services, also known as government to citizens or G2C, have various services covered under this section. The list of services is mentioned below:
- Insurance Services
- Service of premium Insurance Companies like AVIVA DHFL, SBI, LIC, ICICI Prudential and Others
- E-Nagrik & E- district services ( Death or Birth Certificate etc.)
- NIELIT services
- Apollo telemedicine services
- NIOS registration-related services
- Pension services
- Aadhar printing and enrolment for new Aadhar card
- Electoral services
- E-courts and results services
- Passport services
- PAN card related services
- Water bill and electricity bill related services
- Individual household latrine (IHHL) Project (Swachh Bharat) related services
- Digitise India services
- Services by the department of post
Health Services
The services provided under the health section of Digital Seva services are:
- Telemedicine: Telemedicine is a form of primary care in which patients at CSC seek advice from their doctor on non-urgent medical issues. It does not replace but complements personal advice as needed. CSC Digital Seva portal grants VLE access to two platforms integrated with Digital Seva, providing local mass remote consultation services where patients can consult in allopathy, Ayurveda, homoeopathy and veterinarian.
- Diagnostic services like blood sugar, blood pressure, haemoglobin, pregnancy, dengue, etc., are provided.
- Medicines: Pradhan Mantri Bhartiya Jan Aushadhi Pariyojana (PMBJP) through Jan Austadhi Kendra, a program to provide high-quality medicines to the masses at an affordable price. These Kendras are available at low prices but offer generics comparable to branded medicines that are expensive in quality and effectiveness. The ultimate vision is to reduce the medical budget of all Indian citizens by providing high-quality medicines at affordable prices.
- Super speciality consultation.
Insurance-Related Services
CSC may even provide coverage via the authorised Village Level Entrepreneur (VLE). Some unique capabilities encompass Life Insurance, Motor Insurance, Crop Insurance, Health Insurance, Personal Accident insurance services and so on.
Skill Oriented Services
This is the Ministry of Electronics and Information Technology and Skill India CSC portal recognised by the Government of India. Their way of working enhances rural and urban people’s economic and educational potential within the scope of government subsidy programs or Corporate Social Responsibility (CSR) financing.
The CSC is an access point for providing basic utility services, tele-laws, social welfare systems, telemedicine, financial services, AYUSH province health services, agricultural services and education services are provided.
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Travel Related Services
It is the world's largest integrated online ticket portal for buses. This brings government and private bus companies across India together in one window, making it easy for users to plan bus trips around Indian cities. Types of travel services provided are:
- Darshan booking
- Flight ticket booking
- Bus ticket booking
- Train ticket booking
Other services
Other services include:
- Farmer's Registration: They will receive expert weather and soil information advice.
- Indian Navy, Indian Army and Indian Air Force recruitment notices are shared with civilians and allow them to join the army.
- We can file income tax returns using the Digital Seva portal.
- Income tax returns and the VLE manual are available in English and Hindi.
How to Register for CSC or Digital Seva?
To register with the CSC Digital Seva portal, follow these steps:
- Visit the Digital Seva portal registration site at https://register.csc.gov.in/. Click the VLE registration button.
- A new registration page will appear.
- Select the application type you want
- Enter your mobile number
- Validate the CAPTCHA code
- After that, the next steps for the application form appears.
- Enter the required details
- Upload documents for verification
- Click on next and then on send
- The form is submitted for evaluation.
Once the registration has been approved, the CSC Digital Seva portal login details is activated for you. Visit the official page and enter login details to access information and services.
Conclusion
Indeed, free and accurate access to information from government programs, long-standing eligibility and application processes open the way to fulfilling the obligations of Section 4 of the Information Rights Act. According to RTI, all citizens of India have the right to ask questions to the government and the government is obliged to answer them. However, the question must be related to an obligation that directly affects the public. But slowly, we can be confident that people will have real power in the future. It is no exaggeration to say that India will become a true digital platform if the goals of the Common Service Scheme are truly pursued.
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