written by Khatabook | August 6, 2021

Tracking GST Payments And Dealing With GST Payment Failures

GST stands for Goods and Sales Tax and is a type of indirect tax that has replaced other indirect taxes in India such as VAT, excise duty charges, etc. GST charges are applied to every sale made through POS terminals. For example, an item that goes from raw manufacturing to finished product and transfers from the hands of suppliers to consumers undergoes multiple stages of taxation. GST clubs these taxes as a collective whole which are then paid to the Government of India.

GST payments are made every month or on a quarterly basis by taxpayers, and knowing how to track the payment status is essential for individuals. By knowing how to track and verify your payment status on the GST portal, you will be able to make GST payments on time and assure that tax payments reach the designated accounts. 

In this article, we will cover the following:

  • How to track GST payments online without logging into your GST account
  • What is the CPIN Number in GST
  • How to Pay GST Challan
  • What to do if GST payment failure happens
  • How to track GST payments by logging into your GST account
  • How to file a GST PMT 07
  • GST Payment Status FAQs

How to track GST payments online without logging into your GST account

The steps to monitoring your GST payment status without logging into your GST account are quite simple.  All you will need is to make sure that you have your CPIN number (Common Portal Identification Number) ready before proceeding. Once you have that in hand, follow these steps:

  1. Go to the www.gst.gov.in/.
  1. Under Services, go to Payments and click on Track Payment Status.
  1. Enter your CPIN number and GSTIN (Goods and Service Tax Identification Number) number.
  1. Fill up the captcha and click on Track Status.
  2. You can now view the GST payment status. If you have already paid your GST, you can click on View Receipts and download a summary of your GST payments. If you haven’t paid your GST yet, click on View Challan to get the details and make the pending payments.

What is CPIN Number in GST?

CPIN full form is ‘Common Portal Identification Number,’ which is a 14-digit code generated by the GST portal at the time of making a GST payment online. It is typically generated while issuing the GST challan, and you have the option to download a temporary copy of the challan, make edits to it, and submit it to get the final challan generated. CPIN in GST is different from CIN (Challan Identification Number), a 17-digit code generated to users after GST payments are made and verified.

How to Pay GST Challan?

Follow these steps to generate and pay your GST challan online:

1. Go to the GST Online Payment Portal and click on the Create Challan option in Services> Payments.

2. Key in your GSTIN Number on the Create Challan page and enter the captcha code displayed.

3. Specify the amounts for CGST, IGST, CESS, and SGST in the empty fields and set the payment modes along with bank details. GST e-Payment is recommended for seamless digital transactions.

4. Re-enter your GSTIN number and hit the Proceed button. Your payment should be processed. If you are using NEFT/RTGS, you may be redirected to your banking portal page to enter the OTP and confirm the transaction.

5. Once your challan is generated, click on the ‘Download’ button to get a copy of it on your computer. Alternatively, you can review your bank statements for proof of payment.

Also Read: Refund Process Under GST- Situations That Can Lead To GST Refund Claims

What to do if GST payment failures happen?

If you fail to pay your GST challan within the validity period from the date of generating it, it will expire, and you will need to get a new challan generated. Any amount that has been debited from your account for paying an expired GST challan will be refunded to you automatically in such a case. The payments get processed and approved for the GST payment challan that hasn’t expired yet.

In case you have made an online payment, and your account has been debited twice, do this:

  • Look at the Electronic Cash Ledger- All your transactions should reflect in the electronic cash ledger. You can contact the GST help desk at 1800-103-4786 or helpdesk@gst.gov.in if they don’t show up. If only one transaction shows up, you need to get in touch with the bank since it could be a transaction error.
  • For payments where the amount is deducted, but a CIN number hasn’t been generated, you will have to file a grievance complaint on the GST portal. GST PMT 07 form is used for this, and it is known as the ‘Grievance Against Payment’ application.

How to track GST payments by logging into your GST account

  1. Access the  GST Portal webpage and enter your login credentials (username and password). Click login.
  2. Go to Challan History under Payments> Services.

  1. Click on Search by CIN or Search by Date. You will find an ‘I Will Search Button’ after selecting options. Click on that to get a list of GST challans displayed on the screen.

  1. You will be able to view the GST payment status of each challan once they show up. It will be mentioned under Deposit Status. For challans that haven’t been paid yet, you can click on CPIN to enter your details and make the payment. For challans that show the status as initiated, you will have to wait 24 hours until the transaction gets processed.

After payments have been made, the GST portal will generate a CIN number for your reference. Alternatively, you can also check your bank statements to get proof of payments and verify your GST challan processing. 

How to file a GST PMT 07

Form GST PMT 07 is designed to report any discrepancies that happen when updating the electronic cash ledgers. You can use it to inform the income tax department about any change to be made in your GST payments and deductions. Below is a step-by-step process on how to file your GST PMT 07 online:

1. Go to the https://www.gst.gov.in/.

2. Select Grievance Against Payment (GST PMT 07) in Services> Payments.

3. Fill up the form displayed by entering all the required details.

4. Use EVC or DSC for electronic signature verification and submit it.

Also Read: GST Return Late Fee & Interest Calculator Online


GST challan payments can be made online and offline through authorised banks. Before making a GST payment, you have to log in to your GST portal account and follow the procedure outlined above to generate a GST challan. The challan is what you’ll need to view payment details, and once you make the payment, you will get a GST payment receipt. The payment status should reflect as ‘Paid’ on the portal, and that’s how you know that you’ve successfully completed your GST payment.

You can track your GST payment status for previous payments by simply following the steps we’ve outlined above. The GST portal makes it easy to track and view all your challans in one place. Keeping track of your challans is important since it provides an overview of all your financial transactions. If you haven’t received any credit for your GST payments within 48 hours, be sure to raise a ticket or file a grievance report on the portal.

Khatabook is a reliable and trustworthy platform that makes it convenient to record all your GST payments and transactions. You can use Khatabook to file your GST and track payment status if needed.

Manage your GST payments with Khatabook today!


1. Can I use another bank account for making my GST Challan payments if GST payment transactions from my primary bank account failed?

Yes, you can use a different bank account for making your GST payments if transactions through your source or primary account have failed.

2. I made a GST challan payment offline after the expiry date. Bank has deducted the amount, but the GST Portal says that my payment status is ‘Not Paid.’ What should I do?

Since you have made a GST challan payment after the expiry date, you will have to get a new challan generated through the GST portal. The validity of a GST challan is 15 days from the date of issue, after which it gets cancelled automatically.

In this case, you will have to approach the bank and seek a refund because payments made now will not be reflected nor accepted by the GST Portal. Apply for a new GST challan on the portal and make the payment within the validity period.

3. I am paying GST as 'Over The Counter' (OTC) payments. In whose name should I issue the cheques?

You need to issue the cheque in the name of GST Payments for 'Over The Counter' (OTC) mode payments.

4. Is it possible to pay GST without a challan?

No, it is not. You have to always get a GST challan generated before making GST payments online. It is not possible to manually fill challans offline, and the only way to fill up and submit is by generating GST challans online.

5. I have submitted incorrect details on my GST Challan. What should I do?

If you haven’t generated your  CPIN number yet, you can edit the challan within 7 days from the date of saving it and get it changed. If you have already generated your CPIN, you will have to generate a new GST challan and wait for the incorre ct GST challan to expire. For this, you will have to wait for 15 days.

6. What is the difference between CPIN and CIN?

CPIN means Common Portal Identification Number, and it is a 14-digit number generated just before you make a GST payment. CIN stands for Challan Identification Number, and it is used for GST challan verification. The CIN is a 14-digit number, and you receive it automatically after you pay your GST challan.

7. What should I do after filling up the GST Challan?

When you are done filling up the GST challan, you have to select a payment mode and pay the GST amount. Khatabook has guides on how to pay your GST online, track payment status, and you can learn more about the process by simply visiting our website. 

8. Which individuals can track GST payments on the portal?

You can track GST payments on the portal and are eligible to do so if you are:

  • An eCommerce business owner
  • A taxpayer who is liable to pay TDS
  • Filing late returns
  • Making any other payments as mentioned under the GST Act
  • Dealing with the interstate supply of goods and services

9. Can I track my GST payment status offline?

You can make GST payments offline by visiting authorised banks in person, but you cannot view the payment status offline. For this, you will have to register and log in to your GST account through the portal.

10. How long does it take for the GST payment status to reflect ‘Paid’ once the challan has been generated?

It takes up to 24 hours for your GST payment status to show Paid after making the transaction. If it takes any longer than that and reflects as Rejected, you will have to raise a ticket or get in touch with the bank to ask for a refund.

11. Will I be notified about my GST payments outside the portal?

Your GST payment status will indeed be shown on the portal, and you will receive your challan receipts. However, if you have your mobile number and email registered with your GST Account, you will get email and SMS alerts regarding your GST payment status.

12. Do I have to create a GST account for viewing my payment status?

You don’t have to, but it is highly recommended you do so for the sake of maintaining records about future GST transactions.


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