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Many of you might have come across the notification - 'error! failed to establish the connection to the server. kindly restart the emsigner' on the GST Portal. It is called an emsigner error. This might happen while filing for your GST Return or registering your DSC on the GST Portal. DSC is a 'Digital Signature Certificate' that is used to check whether the user is genuine or not. It is used in place of handwritten signatures while filing for returns and other actions performed on the GST portal.
GST DSC error or emsigner error occurs due to the change of ports:
1. Earlier the emsigner used the '1645- https://127.0 0.1:1645' port.
2. The new version of emsigner uses a different port '1585- https://127.0.0.1:1585'.
DSC error in GST happens while registering or updating the Digital Signature Certificate (DSC). It may look like this on your screens:
Error GST emsigner- It occurs while filing for tax returns.
The GST emsigner error can happen in any internet browser you are using. It can occur in any of these three browsers:
1. Internet Explorer
2. Google Chrome
3. Mozilla Firefox
Follow the steps mentioned below to fix this error:
Step 1: Uninstall the emsigner software that you had installed earlier from your computer or laptop. To uninstall the software, follow these steps:
Step 2: After uninstalling the old software, install the latest/new emsigner from the Goods & Services Tax portal. Just follow these simple steps:
Step 3: Restart your computer after successfully installing emSigner software. Open the emSigner software once after installing to check whether or not it is running properly.
Every internet browser has its own settings. Follow the steps mentioned below to solve the 'emsigner error' or 'DSC error' if you are using Internet Explorer to file your GST returns or register your Digital Signature Certificate. The following steps are only for Internet Explorer, they won’t work on Google Chrome or Mozilla Firefox.
These last steps are the same for Internet Explorer as mentioned in the general solution.
Google Chrome has a different procedure to resolve the 'error! failed to establish the connection to the server. kindly restart the emsigner'. Go through the following steps to fix this error.
Close the Settings tab after entering the URLs.
'netsh interface portproxy add v4tov4 listenport=1645 listenaddress=127.0.0.1 connectport=1585 connectaddress=127.0.0.1'.
Click on Hide Advanced and 'Proceed to 127.0.0.1(unsafe)'. You may get an error after clicking on this. Just wait for 15 seconds.
Go through the following steps to resolve the 'failed to establish the connection to the server' error on Mozilla Firefox:
While filing for GST Return with DSC, sometimes a dialogue box appears asking to plugin the token. This error occurs when you are using the DSC pen drive for the first time on your computer.
You need to run a simple setup process for the pen drive to work. Follow the commands given below to install the USB drive on the system that you are using for filing the GST return:
Step 1: First, you need to insert the pen drive with the Digital Signature Certificate in a USB port on your computer.
Step 2: Open My computer via the Start tab. Look for the pen drive in My Computer. It will show up as a letter in the My Computer window. Double click the drive.
Step 3: Open the 'ePass2003India-setup.exe' file as shown in the picture below.
Step 4: You need to run the setup. Select the Customer Service Point option as 'Private CSP'.
Step 5: Complete the installation process.
Step 6: The screen will display a dialogue box asking - 'Do you want to install this certificate'. Click yes and proceed.
Now, you can file your return with Digital Signature.
You must be wondering if there is any quick way to resolve the emsigner error. Yes, there is. But it only works if you have
If you haven't done any one of the things, follow the above-mentioned steps before proceeding further. After you are done with everything, quickly go through the steps mentioned below:
Step 1: Plugin the Digital Signature Certificate pendrive into your system.
Step 2: Make sure that emsigner is running. You can check this from the right bottom of your desktop.
Step 3: Open the browser you are using (Internet Explorer/Google Chrome/Firefox). Write 'https://127.0.0.1:1585' on the search tab and enter.
Step 4: Press the Advanced tab and click on 'proceed to 127.0.0.1 (unsafe)'.
Step 5: Wait for fifteen seconds and retry loading the webpage again.
Step 6: If you don't see the warning window, clear the site preferences by clicking Ctrl, Shift and Del keys and retry.
Key Insight- Make sure you have followed all the steps correctly. If you haven't uninstalled your previous emsigner, this won't work. Try to write 'https://127.0.0.1:1585' properly without any mistakes. Your issue will get resolved after you are done with the above procedure.
'Unable to connect to the installed emsigner'
If you come across the error 'unable to connect to the installed emsigner', shut down other applications that are running on the following ports-
Restart the system, and retry.
Try uninstalling the software for emsigner and re-install. Check whether it solves your problem. If not, you need to follow the given steps to track down the software-
Step 1: Go to the Start menu. Open all programs, select Accessories and click on System Tools. Find Resource Monitor in System Tools.
Step 2: The screen will display the Resource Monitor. Go to the Network tab and select Listening Ports.
Step 3: Verify port 1585 in the 'Port’ column. If it exists, check out the respective file name or note down its Provisional Identification (PID) number.
Step 4: Find the file name/ Provisional Identification Number in the ‘Overview’ tab. Right-click on the respective file name and press 'End Process'.
Step 5: Try reinstalling and restarting the emsigner once again.
The Digital Signature Certificate errors that show up on the GST portal while filing GST returns or registering your digital signature, primarily happen because there is a new version of the emsigner software necessary for DSC. The new version uses port 1585 on your computer, instead of the 1645 port used by the earlier version. For each internet browser there are various steps to follow to get rid of these errors. Follow them and some additional steps to install the DCS pen drive on your computer and you are good to go.
1. If I see 'error! failed to establish the connection to the server. kindly restart the emsigner'. Click here to troubleshoot.
How should I proceed further?
Follow the above-discussed solutions for the same.
2. Why is DSC not working on GST?
If you are facing issues while registering/ signing DSC on the GST portal, check if the emsigner is running on your computer. If it is not, you need to install the emsigner from the portal.
3. How will I know if DSC is working or not?
You need to log in to the GST portal with your token and password. Check your certificate and open the certificate. The validity of DSC is mentioned in the certificate.
4. Is it mandatory to restart the system after the installation process?
Yes, it is mandatory to restart the system after the installation process. After the installation, your computer needs to update the files.
5. Can I make changes in DSC on the Goods & Services Tax portal?
Yes, you can add or delete your DSC on the portal.
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