written by Khatabook | July 9, 2021

How Can We Resolve EmSigner Error in GST?

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Table of Content


If you’re reading this, it means you have access to the internet. But how many of us can say that about our friends or family? From approximately 4% in 2007 to around roughly 47% in 2021, India's internet penetration rate increased. Despite the fact that these numbers appear to be modest, they indicate that nearly half of the world's 137 crores inhabitants had an internet connection in that year. 

Many of you might have come across the notification - 'error! failed to establish the connection to the server. kindly restart the emsigner' on the GST Portal. It is called an emsigner error. This might happen while filing for your GST Return or registering your DSC on the GST Portal. DSC is a 'Digital Signature Certificate' that is used to check whether the user is genuine or not. It is used in place of handwritten signatures while filing for returns and other actions performed on the GST portal.

What Does ‘This Site Can’t Be Reached' Means?

The error message https://127.0.0.1:1585" means that the web page you are trying to reach is unavailable on the server. This can be due to a number of reasons, such as the web page being moved to a new location, the server being down for maintenance, or the web page no longer existing. If you see this message, it is recommended that you try reloading the page or contacting the website's administrator for more information

What does the EmSigner error indicate?

The "emsigner not found at https://127.0.0.1:1585" error message indicates that the emsigner software could not be found at the specified address. This can happen if the emsigner software is not installed on your computer or if it is not running. If you are sure that the emsigner software is installed and running, then this error may be caused by a firewall blocking access to the emsigner software. To resolve this problem, you will need to add an exception for the emsigner software in your firewall settings. Once you have done this, you should be able to access the emsigner software without any problems.

What is the EmSigner Error in GST?

GST EmSigner is a digital signature solution that allows businesses to electronically sign GST returns and documents. The software is designed to be compatible with the e-filing portal of the GSTN (Goods and Services Tax Network), making it easy for businesses to adopt. GST EmSigner uses advanced security features to ensure that documents are tamper-proof and can be legally binding. The software is also easy to use, with a user-friendly interface that makes it simple to add signatures and initials. With GST EmSigner, businesses can save time and money on printing and postage costs, as well as ensure compliance with the latest rules and regulations.

Why Does The GST Emsigner Error Occur?

GST DSC error or emsigner error occurs due to the change of ports: 

1. Earlier the emsigner used the '1645- https://127.0 0.1:1645' port.

2. The new version of emsigner uses a different port '1585- https://127.0.0.1:1585'.

What are Digital Signature Certificates (DSC)?

A digital signature certificate (DSC) is an electronic form of a physical or paper certificate. It is used to authenticate the identity of the sender of an electronic document and to ensure that the document has not been altered in transit. DSCs are issued by Certification Authorities (CAs), which are organizations that are trusted to verify the identity of individuals and businesses. In order for a DSC to be valid, it must be issued by a CA that the Indian government recognizes. DSCs are typically valid for one or two years, after which they must be renewed.

DSCs are used for various purposes, including filing tax returns, applying for passports, and signing contracts. They can also be used to log in into websites and email accounts. In order for a DSC to work, the sender and receiver must have compatible software installed on their computers. The process of using a DSC is typically quicker and more convenient than mailing paper documents back and forth. Additionally, DSCs provide a higher level of security than physical signatures, as they are difficult to forge.

How to Register DSC?

DSC or Digital Signature Certificate is a secure electronic means of Identification that can be used for various online transactions like filing tax returns, e-Tendering, e-Procurement, e-Banking, etc. A DSC significantly reduces the probability of identity theft and fraud as it is linked to the applicant’s biometrics. Once your emsigner issue is running well, you can follow these steps to register or update your DSC. The procedure for registration of DSC is mentioned below:

The applicant needs to visit the official website of the Certifying Authority from where they intend to obtain the DSC.

The website will have an online application form that must be duly filled in by the applicant and submitted along with the required documents.

In most cases, the applicants are required to appear in person for verification at the office of the Certifying Authority.

Once the verification process is completed, the Certifying Authority will issue a digital signature certificate which will be valid for one or two years.

What Does DSC Error or Emsigner Error Look Like?

DSC error in GST happens while registering or updating the Digital Signature Certificate (DSC). It may look like this on your screens:

Error GST emsigner- It occurs while filing for tax returns. 

Causes of the "GST EmSigner Error https://127.0.0.1:1585" Message

The "GST emsigner error https://127.0.0.1:1585" message can be caused by various issues, ranging from incorrect network settings to a corrupted installation file. Here are some common causes of this error message:

1. Incorrectly configured proxy settings: If your computer is behind a proxy server, ensure that the proxy settings are correct.

2. Incorrectly configured DNS settings: Make sure your DNS settings point to the correct DNS servers.

3. Incorrectly configured host file: The host file on your computer can sometimes become corrupted. Try resetting it to the default values.

4. Antivirus or firewall blocking Emsigner: Your antivirus or firewall software may be blocking Emsigner from accessing the internet. Add Emsigner to the allowed list of programs in your antivirus or firewall software.

5. Emsigner not installed correctly: Ensure that your system meets the minimum requirements to run the software. Ensure that you have enough hard drive space to install the software. Confirm that you have the latest version of Emsigner. Contact the vendor directly if you have problems with a specific piece of software.

6. Old version of Emsigner: You can download the latest version of Emsigner from the official website. You can also check for updates on your computer to see if there is a new version of Emsigner available to download. Select “Software Update” from the menu in the top-left corner of your computer screen. Confirm that you want to check for updates, and your computer will search for the latest version of Emsigner.
7. Temporary network issue: This error can also occur if there is a temporary network issue between your computer and the Emsigner servers. Try again later when the network issue has been resolved.

Also read: Effect of GST Rate on Cement Industry

How To Resolve The 'Failed To Establish A Connection To The Server' Error?

The GST emsigner error can happen in any internet browser you are using. It can occur in any of these three browsers:

1. Internet Explorer

2. Google Chrome

3. Mozilla Firefox

General Solution

Follow the steps mentioned below to fix this error:

Step 1: Uninstall the emsigner software that you had installed earlier from your computer or laptop. To uninstall the software, follow these steps:

  1. Go to the Start menu and search for Control Panel
  2. Click on the Control Panel icon. In Control Panel, look for - Adjust Your Computer Settings
  3. Go to Programs and select Uninstall A Program
  4. Right-click on emsigner and press uninstall.

Step 2: After uninstalling the old software, install the latest/new emsigner from the Goods & Services Tax portal. Just follow these simple steps:

  1. Visit https://services.gst.gov.in/services/login.
  2. Scroll down on the Goods & Services Tax home page. In the help and taxpayer facilities, go to System Requirements. 
  3. The screen will display the following page. Go to the third point- 'Downloading and Installing the web socket installer'.

 

  1. You can download the 'Web Socket Installer' from the https://www.gst.gov.in/help/docsigner page of the GST Portal. Open the downloaded 'emSigner.msi file'. 
  2. The screen will display the 'emSigner Setup window'. Click Next. 

  1. Select the folder where you will like to save the software and press Next.

  1. The software is ready to install. Press Install.

  1. Your installation is completed. Click on Finish.

  1. You will find an emSignerGSTN icon on the screen. Right-click on the icon and click on Run as administrator.
  2. The screen will display a message stating that the 'emSigner service' has started. Press OK.
  3. On a successful setup, the 'Digital Signature Signer Window' will appear on your screen.

Step 3: Restart your computer after successfully installing emSigner software. Open the emSigner software once after installing to check whether or not it is running properly.

Also Read: GST Invoice Excel Create GST Compliant Invoices on your PC

Internet Explorer Solution

Every internet browser has its own settings. Follow the steps mentioned below to solve the 'emsigner error' or 'DSC error' if you are using Internet Explorer to file your GST returns or register your Digital Signature Certificate. The following steps are only for Internet Explorer, they won’t work on Google Chrome or Mozilla Firefox.

  1. Step 1: Go to the Microsoft website - https://www.microsoft.com/.
  2. Step 2: Install the latest/new version of Internet Explorer. It is better if you use Internet Explorer to download its latest version than any other internet browser. https://www.microsoft.com/en-in/download/internet-explorer.aspx
  3. Step 3: Go to https://java.com/en/  and update the javascript to its latest version.

  1. Step 4: After successfully updating Java, go to 'Control Panel' via the Start menu.
  2. Step 5: Open the Control Panel and go to Programs. Click on Java.
  3. Step 6: Click on Security, select 'Edit Site List' and add 'https://127.0.0.1:1585'.
  4. Step 7: Uninstall the previously installed emsigner from the Control Panel as mentioned above. Install the latest/new version of emsigner from https://www.gst.gov.in/. Note that you should install this emsigner for GST purposes only. 
  5. Step 8: If you have a previously installed GST emsigner, check whether it is still running or not. Go to your desktop screen and click on the Show Hidden Icons at the bottom right on your computer screen. If it is visible here, it means that the emsigner is still running
  6. Step 9: Restart your computer after the successful installation. You need to right-click on the emsigner and click Run as administrator.

These last steps are the same for Internet Explorer as mentioned in the general solution.

Google Chrome Solution

 Google Chrome has a different procedure to resolve the 'error! failed to establish the connection to the server. kindly restart the emsigner'. Go through the following steps to fix this error. 

  1. Step 1: Install the latest version of Google Chrome.
  2. Step 2: Upgrade your Java to its latest version.
  3. Step 3: Open the installed version of Google Chrome. Go to its settings.
  4. Step 4: Under Privacy and Security, go to Site Settings.
  5. Step 5: Go to the Content tab and click Javascript. Add the following URL in Allow column:
    • "https://120.0.0.1:1585"
    • "http://120.0.0.1:1585"
    • "https://120.0.0.1:1565"
    • "https://127.0.0.1:1585"
    • "https://127.0.0.1:1565"
    • "http://127.0.0.1:1585"
    • "https://127.0.0.1"

Close the Settings tab after entering the URLs.

  1. Step 6: Go to the Start menu and open Command Prompt. Right-click and hit Run as Administrator.
  2. Step 7: A black screen will appear. Type the below-mentioned proxies and port codes on the black screen.

'netsh interface portproxy add v4tov4 listenport=1645 listenaddress=127.0.0.1 connectport=1585 connectaddress=127.0.0.1'.

  1. Step 8: Press Enter on your keyboard and open a new window in Google Chrome and enter the link - 'https://127.0.0.1:1585'.

Click on Hide Advanced and 'Proceed to 127.0.0.1(unsafe)'. You may get an error after clicking on this. Just wait for 15 seconds.

  1. Step 9: If the Digital Signature pen drive is plugged in your PC, unplug it and plug it in again. You can now file your return using DSC.

Mozilla Firefox Solution

Go through the following steps to resolve the 'failed to establish the connection to the server' error on Mozilla Firefox:

  1. Step 1: Refer to the steps described for Internet Explorer from Step 2 to Step 9.
  2. Step 2: Install the latest version of Firefox and Java. Perform the remaining steps as mentioned above.
  3. Step 3: You need to transfer the valid Digital Signature Certificate into the USB drive. Make sure that emsigner is running. You can check this on the bottom right of the desktop.
  4. Step 4: After the installation is complete, open Firefox and press Tools. Go to Options and click on Privacy & Security tab. Scroll down to Security and select the following options.
  5. Step 5: Type the URL 'https://127.0.0.1:1585' on the browser and press Enter. The screen will display an error message.
  6. Step 6: Click on Advanced. You will see two options - Go Back or Accept the Risk and Continue. Click on Accept the Risk and Continue option. You may or may not get an error at this stage, don't worry. Just wait for fifteen seconds and exit the tab.

  1. Step 7: If you don't get the above warning message, press the Ctrl, Shift and Del keys on your keyboard. Select the Appropriate Site Preference and click on Clear Now. Perform Step number 5 again.
  2. Step 8: Try filing your GST return now using the Digital Signature Signer.
  3. Step 9: If you still do not get the above window on your screen and see the same error 'Failed to establish the connection to the server,’ estart the emsigner', go to point number 4. Then remove the selected tick mark on 'Block dangerous and deceptive content' and try again.

Installation of Digital Signature Certificate

While filing for GST Return with DSC, sometimes a dialogue box appears asking to plugin the token. This error occurs when you are using the DSC pen drive for the first time on your computer. 

You need to run a simple setup process for the pen drive to work. Follow the commands given below to install the USB drive on the system that you are using for filing the GST return:

Step 1: First, you need to insert the pen drive with the Digital Signature Certificate in a USB port on your computer.

Step 2: Open My computer via the Start tab. Look for the pen drive in My Computer. It will show up as a letter in the My Computer window. Double click the drive.

Step 3: Open the 'ePass2003India-setup.exe' file as shown in the picture below.

Step 4: You need to run the setup. Select the Customer Service Point option as 'Private CSP'.

Step 5: Complete the installation process.

Step 6: The screen will display a dialogue box asking - 'Do you want to install this certificate'. Click yes and proceed.

Now, you can file your return with Digital Signature.

Steps to fix 'https//:127.0.0.1:1585' error

You must be wondering if there is any quick way to resolve the emsigner error. Yes, there is. But it only works if you have 

  • installed an emsigner from the GST
  • upgraded the Java,
  • installed the DSC software. 

If you haven't done any one of the things, follow the above-mentioned steps before proceeding further. After you are done with everything, quickly go through the steps mentioned below:

Step 1: Plugin the Digital Signature Certificate pendrive into your system.

Step 2: Make sure that emsigner is running. You can check this from the right bottom of your desktop.

Step 3: Open the browser you are using (Internet Explorer/Google Chrome/Firefox). Write 'https://127.0.0.1:1585' on the search tab and enter.

Step 4: Press the Advanced tab and click on 'proceed to 127.0.0.1 (unsafe)'.

Step 5: Wait for fifteen seconds and retry loading the webpage again.

Step 6: If you don't see the warning window, clear the site preferences by clicking Ctrl, Shift and Del keys and retry.

Key Insight- Make sure you have followed all the steps correctly. If you haven't uninstalled your previous emsigner, this won't work. Try to write 'https://127.0.0.1:1585' properly without any mistakes. Your issue will get resolved after you are done with the above procedure.

'Unable to connect to the installed emsigner'

If you come across the error 'unable to connect to the installed emsigner',  shut down other applications that are running on the following ports-

  • Port 1585 
  • Port 2095
  • Port 2568
  • Port 2868
  • Port 4587

Restart the system, and retry.

What does this error mean?

  • The 'unable to connect error' means that the emsigner is not able to find a free port out of the ones mentioned above to run on your computer. It also means that an existing software is already using these ports. You need to check your Java and verify the web address.
  • If you keep facing the same issue even after configuring and verifying the above details, there is some other issue. The problem still is that all the ports are busy and the emsigner requires a free port. You will need to figure out which other software is using the above ports. 

How do you figure this out?

 Try uninstalling the software for emsigner and re-install. Check whether it solves your problem. If not, you need to follow the given steps to track down the software-

Step 1: Go to the Start menu. Open all programs, select Accessories and click on System Tools. Find Resource Monitor in System Tools.

Step 2: The screen will display the Resource Monitor. Go to the Network tab and select Listening Ports.

Step 3: Verify port 1585 in the 'Port’ column. If it exists, check out the respective file name or note down its Provisional Identification (PID) number.

Step 4: Find the file name/ Provisional Identification Number in the ‘Overview’ tab. Right-click on the respective file name and press 'End Process'.

Step 5: Try reinstalling and restarting the emsigner once again. 

Also Read: GST Certificate Download – Download from gst.gov.in

Conclusion:

EmSigner is a highly effective GST compliance tool that can help businesses save time and money. The software is easy to install and configure, and it provides a wide range of features that can help businesses streamline their GST compliance processes. GST EmSigner integrates with various accounting and GST software, making it easy to manage GST compliance from a single platform. In addition, EmSigner offers a free trial period, so businesses can try the software before committing to a subscription. Overall, EmSigner is an excellent choice for businesses looking for a comprehensive and user-friendly GST compliance solution.  

FAQs

Q: Can I make changes in DSC on the Goods & Services Tax portal?

Ans:

Yes, you can add or delete your DSC on the portal.

Q: Is it mandatory to restart the system after the installation process?

Ans:

Yes, it is mandatory to restart the system after the installation process. After the installation, your computer needs to update the files. 

Q: How will I know if DSC is working or not?

Ans:

You need to log in to the GST portal with your token and password. Check your certificate and open the certificate. The validity of DSC is mentioned in the certificate.

Q: Why is DSC not working on GST?

Ans:

If you are facing issues while registering/ signing DSC on the GST portal, check if the emsigner is running on your computer. If it is not, you need to install the emsigner from the portal.

Q: If I see 'error! failed to establish the connection to the server. kindly restart the emsigner'. Click here to troubleshoot. How should I proceed further?

Ans:

Follow the above-discussed solutions for the same.

  • General Solution
  • Solution for Internet Explorer
  • Solution for Google Chrome
  • Solution for Mozilla Firefox

Disclaimer :
The information, product and services provided on this website are provided on an “as is” and “as available” basis without any warranty or representation, express or implied. Khatabook Blogs are meant purely for educational discussion of financial products and services. Khatabook does not make a guarantee that the service will meet your requirements, or that it will be uninterrupted, timely and secure, and that errors, if any, will be corrected. The material and information contained herein is for general information purposes only. Consult a professional before relying on the information to make any legal, financial or business decisions. Use this information strictly at your own risk. Khatabook will not be liable for any false, inaccurate or incomplete information present on the website. Although every effort is made to ensure that the information contained in this website is updated, relevant and accurate, Khatabook makes no guarantees about the completeness, reliability, accuracy, suitability or availability with respect to the website or the information, product, services or related graphics contained on the website for any purpose. Khatabook will not be liable for the website being temporarily unavailable, due to any technical issues or otherwise, beyond its control and for any loss or damage suffered as a result of the use of or access to, or inability to use or access to this website whatsoever.
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Disclaimer :
The information, product and services provided on this website are provided on an “as is” and “as available” basis without any warranty or representation, express or implied. Khatabook Blogs are meant purely for educational discussion of financial products and services. Khatabook does not make a guarantee that the service will meet your requirements, or that it will be uninterrupted, timely and secure, and that errors, if any, will be corrected. The material and information contained herein is for general information purposes only. Consult a professional before relying on the information to make any legal, financial or business decisions. Use this information strictly at your own risk. Khatabook will not be liable for any false, inaccurate or incomplete information present on the website. Although every effort is made to ensure that the information contained in this website is updated, relevant and accurate, Khatabook makes no guarantees about the completeness, reliability, accuracy, suitability or availability with respect to the website or the information, product, services or related graphics contained on the website for any purpose. Khatabook will not be liable for the website being temporarily unavailable, due to any technical issues or otherwise, beyond its control and for any loss or damage suffered as a result of the use of or access to, or inability to use or access to this website whatsoever.