written by | October 31, 2022

What are the Factors Shaping the Future of e-Commerce Companies in India?

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Table of Content


Over the past few years, online marketplaces and the eCommerce industry have become the prevalent option to market products and services for marketing operators who promote and customers who buy. In addition, the modification of online marketplaces transformed how people use extra levels of convenience and safety. Many stores and well-known brands now also have online eCommerce stores and even conventional ones. Likewise, by accessing an online eCommerce store, buyers can discover a spectrum of product offerings that match their quest. They can compare costs, and different brands, skim through previous client reviews, and usually buy economical products. Another crucial factor that added to the spread of online stores is the expansion of CMS (Content Management System) devoted to eCommerce growth

Do you know? In 2022, the Indian e-commerce industry market share is expected to grow by 21.5% and reach US$ 74.8 billion.

What Does India's eCommerce Market Consist of?

ECommerce is an online medium between two significant elements of the online business domain, the first is client, and the second is marketing. In addition, eCommerce marketing is driving sales by building and raising awareness about an online presence, eCommerce store's product offerings, and online brands. eCommerce marketing also raises awareness about an online store's product offerings and brand.

Furthermore, there are predominantly four types of eCommerce business Models that have been used in the e-commerce Business industry. So if you plan to start an eCommerce business, you must always understand different eCommerce categories simultaneously. Understanding the  e-commerce business will help you think creatively about  your upcoming opportunities and dangers. 

Also Read: Top 10 Cities for doing business in India

What Makes the eCommerce Industry so Prominent in Recent Times?

The eCommerce industry is bound to witness remarkable growth over the years, and the transition is bound to be driven by the industry stalwarts like Amazon and Flipkart. In addition, growing industry acquisitions and government guidelines are other causes for the growth of this industry. Here are some reasons the eCommerce industry is anticipated to grow in the coming times. 

  • Better User Experience

Visitors to an online platform look for an outstanding user experience. They would like optimal workflows that would assist them in buying the particular product they are looking for. In addition, the online E- Commerce domain has been concentrating on merchandising, UX design, client servicing, logistics, etc., and has remained skillfully administered through modern technologies.

Moreover, evolving technology in online business plays a significant role and has also improved the trust element among clients. Besides, it has assisted in providing favourable user experience. 

  • Additional Logistics Investment

The eCommerce domain has been expanding its reach aggressively. They have improved entrance to pin codes massively over the years. As they expect a substantial increase in sales, the eCommerce businesses in India are also expanding their storage area. As the business owners expand their reach across the smaller areas, they can even spend funds for their logistics mediums to keep agility with this growth.

  • Expanded Use of Online Payments

The eCommerce domain's future lies in mobile marketing development. According to research, 73% of eCommerce sales worldwide will occur on a mobile device in the coming years. Moreover, online payments are witnessing tremendous growth in the country, improving the future of the eCommerce business in India. Clients are finding it suitable to perform online payments while on the move. 

The online payment mediums are fast too, and the readiness to use these platforms is witnessing a surge. Apart from that, the eCommerce sector has seen massive evolution, making the e-commerce companies in India opt for mobile optimisation of their online platforms. Many businesses have decided to go for a mobile application. You can also employ location-based promotional techniques allowing you to send customised notifications based on the client's area. 

  • Better Outreach

Many prominent players in the eCommerce industry have now reached small towns. The infiltration of high-speed internet assistance has helped it. The advancement in earnings in Tier 2 and Tier 3 cities has also become a crucial factor for the future of the Indian eCommerce industry. 

Furthermore, the industry's rising frequency of complimentary gifts has also let this segment of customers remain hooked on online shopping. Likewise, the use of technology has also helped this domain adapt to the new shopping modes. eCommerce platforms also find it effortless to keep them hooked on the website through targeted products. 

  • Evolution of Multiple Sectors

The eCommerce domain is witnessing multi-pronged expansion. While the industry has remained overwhelmed by electronics goods, apparel, books, etc., other domains like FMCG, groceries, and food delivery also foresee massive expansion. The industry's transition also draws in conventional dealers, which adds to the development story.

Also Read: Top 10 Business Ideas After Lockdown

What Are the Latest Technologies Used in the eCommerce Industry?

Technological improvements have benefited the eCommerce domain and have let the incumbent participants bond with their clients agreeably. Besides improving user experience, it also allows clients through the shopping journey and in their choice-making. Here are some latest technologies used predominantly in the eCommerce industry. 

  • Augmented Reality

The beginning of augmented reality has been a total game-changer for the eCommerce domain. Furthermore, customers can get a more satisfactory experience, and it is gaining immense prevalence in specific domains like fashion, home décor, jewellery, etc. Research also indicated the immense prevalence that this technology has got to the domain.  

The possibilities of eCommerce in India are improved as augmented reality allows website users to try the product online before making their purchasing decision. They can have a 3D perspective of the product and get a thorough idea of how it will look. Prominent eCommerce giants like Ikea and Lenskart have been employing this technology. 

  • Chatbots

Chatbots communicate with online users much like a seller would do when you visit a physical store. The chatbots can ask your choices and then toss the perfect products along with appropriate options. Moreover, this latest technology aids eCommerce companies significantly in client support activities.

The eCommerce industry heavily relies on offering an exceptional customer experience. They assist in allowing consumers to communicate with the company round the clock and lower expenses for client aid too. They can also notify users of articles they had left in the shopping cart. These notifications can make clients revisit the cart and complete the deal. Chatbots can also assist in replying to questions or with shipping details.

  • Voice Search

The usage of voice search has been growing over the years. And not only via the online platforms, but clients can also employ their intelligent speakers. In addition, the employment of voice search needs companies to rethink their SEO and content approaches. Businesses can have voice signatures that allow their clients to understand they are buying from a suitable location. 

Likewise, using voice search makes it further suitable for consumers to shop from the solace of their houses and through a voice aid. The voice aids can also allow customers to collect their shopping checklists without skimming through a smartphone. The cutting-edge technology can reach out to another set of online users, including the visually impaired and the youth. 

Understanding the Factors Impacting the Future of eCommerce in India

Here are some factors that impact the future of eCommerce in India. 

  • Omnichannel Presence

Clients are now moving to cross-channel practices that create research and add in a sale. Clients also anticipate seamless exchanges across different mediums. You can begin an interconnected venture whereby the client can embark on video chats with the company. Screen sharing options further assist in improving interactions with the company's representatives. Record interaction and co-browsing are other possibilities that businesses can use.

  • Social Commerce

The future of the eCommerce domain lies in utilising numerous mediums to reach out to your online users. Social commerce uses social media channels for an enhanced in-app experience for clients. 

  • Headless eCommerce

It refers to a service where the front end remains detached from the back-end module. It allows companies to deliver more adaptability in providing a tailored experience for the clients. It assists in presenting a truly omnichannel experience and enhanced front-end customisation. The headless eCommerce system transmits requests between the application and the display layers through web service calls or APIs. In addition, the APIs are employed for information orchestration and foster infrastructure connectivity. 

Also Read: 10 Best Wholesale Business in India 2022-23

The Bottom Line 

All in all, the eCommerce industry is witnessing massive growth in India. While many elements add to this growth, you must keep in mind that not all experiences get the desired success. Therefore, you must create a website with the appropriate workflows that will help you attract more users to your eCommerce website.

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FAQs

Q: Name the top 3 e-commerce giants in India.

Ans:

Flipkart with 30 million,  Reliance JioMart with 5 million, and Tata Neu with 2.2 million monthly active users are leading India’s ecommerce domain.

Q: Mention the top 3 technologies with the most impact on the future of e-commerce in India?

Ans:

Artificial Intelligence, Augmented Reality, and omnichannel customer support.

Q: What’s the estimated growth of the Indian e-commerce market in 2022?

Ans:

In 2022, it is expected that the Indian e-commerce market will grow by 21.5% and reach US$ 74.8 billion

Q: What issues will the e-commerce industry face in the future?

Ans:

Some of the potential challenges that the e-commerce industry can face include customer loyalty, cyber-attacks, pricing and shipping issues, extreme competition, etc.

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The information, product and services provided on this website are provided on an “as is” and “as available” basis without any warranty or representation, express or implied. Khatabook Blogs are meant purely for educational discussion of financial products and services. Khatabook does not make a guarantee that the service will meet your requirements, or that it will be uninterrupted, timely and secure, and that errors, if any, will be corrected. The material and information contained herein is for general information purposes only. Consult a professional before relying on the information to make any legal, financial or business decisions. Use this information strictly at your own risk. Khatabook will not be liable for any false, inaccurate or incomplete information present on the website. Although every effort is made to ensure that the information contained in this website is updated, relevant and accurate, Khatabook makes no guarantees about the completeness, reliability, accuracy, suitability or availability with respect to the website or the information, product, services or related graphics contained on the website for any purpose. Khatabook will not be liable for the website being temporarily unavailable, due to any technical issues or otherwise, beyond its control and for any loss or damage suffered as a result of the use of or access to, or inability to use or access to this website whatsoever.
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Disclaimer :
The information, product and services provided on this website are provided on an “as is” and “as available” basis without any warranty or representation, express or implied. Khatabook Blogs are meant purely for educational discussion of financial products and services. Khatabook does not make a guarantee that the service will meet your requirements, or that it will be uninterrupted, timely and secure, and that errors, if any, will be corrected. The material and information contained herein is for general information purposes only. Consult a professional before relying on the information to make any legal, financial or business decisions. Use this information strictly at your own risk. Khatabook will not be liable for any false, inaccurate or incomplete information present on the website. Although every effort is made to ensure that the information contained in this website is updated, relevant and accurate, Khatabook makes no guarantees about the completeness, reliability, accuracy, suitability or availability with respect to the website or the information, product, services or related graphics contained on the website for any purpose. Khatabook will not be liable for the website being temporarily unavailable, due to any technical issues or otherwise, beyond its control and for any loss or damage suffered as a result of the use of or access to, or inability to use or access to this website whatsoever.