written by khatabook | December 8, 2022

Everything You Must Know About SPARSH Defense Pension Portal

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Table of Content


A system that helps defence pensioners to get pensions- SPARSH came into being in July 2021 when the ministry of defence started using it. Under “Digital India”, the Indian government has implemented the System for Pension Administration - Raksha. 

The SPARSH pension portal gives military personnel a stable and secure platform that digitally solves their pension-related tasks. After the defence retirees make pension claims, the SPARSH pension portal deposits pension payments to their respective bank accounts. This system works without the involvement of a third-party middleman. The portal also allows pensioners to check information related to their pension, make complaints, and access other services. After the complaint is registered by the portal, it works towards resolving the issue as much as possible. The official website for the portal is sparsh.defensepension.gov.in. 

SPARSH handles digital pension cycle functions, such as initiation and sanction, distribution, revision, grievance request management, etc. Moreover, in accordance with SPARSH, a transparent account of all the pensioner's activities and rights from the initial pension to their termination will be provided. 

Did you know? The SPARSH system also covers several activities of the pension cycle. These activities include initiation and sanction, service, revision, disbursements, and grievance request management.

An Overview on Sparsh Pension Portal 

The SPARSH portal's main objective is to provide military retirees control over their pensions. They can easily check their pension account and enjoy many benefits provided by the portal. The portal seeks to be an entirely automated gateway that provides seamless services to retirees, which will make services become less intermediary. Just log in to sparsh.defensepension.gov.in to avail all the other benefits of SPARSH.

Also Read: What Is Gross Salary? Know How To Calculate Gross Salary Or CTC

Important Framework for SPARSH 

SPARSH follows a strict framework. Let’s see ways in which it operates to help defense pensioners.

  • When pension claims are processed, pensioners with due pensions are integrated into the portal. The pensioner receives a special account number after the pension claim has been digitally audited and is ready to be transmitted to the Principal Controller of Defense Accounts for the issuance of the military retiree Pension Payment Order. Pensioners can sign up via this portal using the account numbers they receive as notifications on their phone numbers or emails they updated when filling their pension claims.
  • The claims at the portal are created by the Service Record Holder with the Pay Accounts Office and are made available to the pensioner on the site for verification. This process is known as Pensioner Data Verification or commonly as PDV. The PDV lets the pensioner decides on information supplied to the Pension Sanction Authority.
  • The portal lets the defense pensioner submit any required declarations, nominations, or commutation requests.
  • The entire process is paperless. In order to speed up the request process and declaration signing, pensioners can enjoy special services through the site. That’s why the process is hassle-free.

What’s new in the SPARSH Pension Portal?

In order to achieve the goal of a Digital India, the Government of India recognized the necessity to expand the dimensions of SPARSH. By incorporating almost 5,000 defense pensioners into the portal in the financial year 2021–2022, SPARSH reached a significant milestone. As a result, the plan underwent significant adjustments in March 2022.

  • The migrated pensioners will be able to update the details of their account such as bank details and family information on the portal. This provision permits the correction of "non-financial implication" data fields for migrated records in SPARSH. Corrigendum Pension Payment Orders or PPOs are created and authorized once the desired adjustments have been made.
  • A faster sanction and easiness of the pension sanctioning process are now possible thanks to the reduction of the PPO sanction window from 10 to just 5 days.
  • By generating payment files as soon as SPARSH accepts a PPO, it was possible to reengineer the back-end procedure. Hence, the disbursement agencies will rapidly finish the verification process, and the pension will begin getting paid out right from the commencement date.
  • With the implementation of the single sign-on login capability, Common Service Centers, also known as CSCs, can now access SPARSH Service Center accounts with their current CSC login credentials. In February 2022, the Defense Ministry and the CSCs e-Governance Services India Limited signed an agreement that helps SPARSH services to receive more than 4 lakh CSCs nationwide access.

Also Read: What Is A Salary Slip? Why Is It Important? What Is Its Format?

Expansion of SPARSH Pension

Since it was first presented in July 2021, SPARSH's effectiveness has been continuously promoted and increased. Under Digital India, the SPARSH defence pension portal is one of the government's most crucial programs. 

Since the portal's debut, the Defense Ministry has signed multiple Memoranda of Understanding to improve its functionality. In February 2022, the SPARSH portal and Kotak Mahindra Bank signed a memorandum of understanding (MoU) under which helps SPARSH to establish service centres across 14 branches in high veteran population communities. 

In August 2022, SPARSH distributed more than 3,000 crores to defence pensioners, supporting the main objective of Digital India. The flawless transfer of more than 5 lakhs defence pensioners to SPARSH's digital network in August 2022 was another noteworthy accomplishment. All of these successes imply that the Defense Ministry’s SPARSH project will support all defence pensioners in the future.

Benefits of SPARSH 

SPARSH defence pension portal is working hard to remove the source of complaints over time. In order to avoid and overcome the current difficulties in the pension sanctioning and payout process, such as decentralised solutions that exist in silos, manual intervention in processing, a lack of centralised data for resolving pensioner queries, etc., SPARSH has been deemed necessary. 

Also Read: PF Calculator – Calculate EPF Online

Conclusion

SPARSH defence pension portal helps veterans get immediate access to pension services, such as digital pensioner verification and real-time tracking of grievance resolutions. Retirees can contact the SPARSH Seva Kendras to make use of the services made available through the portal. In the case that portal access is unavailable, these centres will act as an interface and offer assistance to the pensioner.

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FAQs

Q: Will SPARSH have any impact on how legacy pensioners and current retirees receive their monthly pension credits in their bank accounts?

Ans:

No. Even after the legacy pensioners have been transferred to SPARSH, their monthly pension will still be credited to the chosen bank account they had been using to receive it prior to the transfer. The current retirees' monthly pension will also first start to be credited to the bank account they chose when they retired.

Q: What is available in the SPARSH portal?

Ans:

It is a thorough portal that shows retirees' profiles along with all pertinent pension-related documents, including Certificate of Tax Deducted at Source (Form 16), Pension Payment Order (PPO), monthly pension payout slips, and PPO corrigenda.

Q: How do I use the services offered by the Sparsh Service Centre?

Ans:

You can seek services at your local Sparsh service centre by visiting and presenting the required identification information for verification. Answer a series of security questions or use the OTP issued to your Registered Mobile Number (RMN) to confirm your identity.

Q: Does the SPARSH pension portal require registration or the creation of an account for pensioners?

Ans:

No. However, as soon as a retiree's pension is approved or a pensioner who receives a "legacy" pension is transferred to SPARSH, the system creates a unique account whose login information and password are automatically sent to the pensioner by email and his or her registered mobile number. This gives people the option to access their personal pension account, but it's not required.

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The information, product and services provided on this website are provided on an “as is” and “as available” basis without any warranty or representation, express or implied. Khatabook Blogs are meant purely for educational discussion of financial products and services. Khatabook does not make a guarantee that the service will meet your requirements, or that it will be uninterrupted, timely and secure, and that errors, if any, will be corrected. The material and information contained herein is for general information purposes only. Consult a professional before relying on the information to make any legal, financial or business decisions. Use this information strictly at your own risk. Khatabook will not be liable for any false, inaccurate or incomplete information present on the website. Although every effort is made to ensure that the information contained in this website is updated, relevant and accurate, Khatabook makes no guarantees about the completeness, reliability, accuracy, suitability or availability with respect to the website or the information, product, services or related graphics contained on the website for any purpose. Khatabook will not be liable for the website being temporarily unavailable, due to any technical issues or otherwise, beyond its control and for any loss or damage suffered as a result of the use of or access to, or inability to use or access to this website whatsoever.
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Disclaimer :
The information, product and services provided on this website are provided on an “as is” and “as available” basis without any warranty or representation, express or implied. Khatabook Blogs are meant purely for educational discussion of financial products and services. Khatabook does not make a guarantee that the service will meet your requirements, or that it will be uninterrupted, timely and secure, and that errors, if any, will be corrected. The material and information contained herein is for general information purposes only. Consult a professional before relying on the information to make any legal, financial or business decisions. Use this information strictly at your own risk. Khatabook will not be liable for any false, inaccurate or incomplete information present on the website. Although every effort is made to ensure that the information contained in this website is updated, relevant and accurate, Khatabook makes no guarantees about the completeness, reliability, accuracy, suitability or availability with respect to the website or the information, product, services or related graphics contained on the website for any purpose. Khatabook will not be liable for the website being temporarily unavailable, due to any technical issues or otherwise, beyond its control and for any loss or damage suffered as a result of the use of or access to, or inability to use or access to this website whatsoever.