Escalation of grievances: Khatabook (i.e ADJ Utility App’s Pvt Ltd) has a three-tier escalation mechanism for customer grievances, as given below:

1. Level 1 - Customer Support  –Call us on +91 - 9606800800 or email at grievanceofficer@khatabook.com 
2. Level 2 - Customer Success Manager - Call us on +91-8971757123  or email at grievanceofficer.manager@khatabook.com 
3. Level 3 - Nodal Grievance Redressal Officer, Khatabook (i.e. ADJ Utility App’s Pvt Ltd) has appointed a Nodal Grievance Redressal Officer whose contact details are as below
   Name – Mr. Yogesh Pawade
   Email ID - nodalofficer@khatabook.com
4. Level 4 - Redressal of the Grievances as per the RBI Ombudsman Scheme:

If the complaints is not redressed satisfactorily within 30 working days, aggrieved customers may lodge their complaint 

Complaint lodging portal of the Ombudsman: https://cms.rbi.org.in/ 

Toll-Free PNo: 14448  

Email ID: crpc@rbi.org.in   

Postal and hand-delivered complaints can be addressed to - Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017